Fantastic newsletter as always Jen! So many excellent points made here and the example of the policy and process at Pilot Brewing helps illustrate other ways to handle these situations.
The only thing I though of when reading was how to protect yourself as a customer when it is a staff member who is making you feel uncomfortable and/or threatened. We've all heard the stories of the asshole owner or GM that acts like the space is their own personal pickup hall!
Thank you for reading, Michele! That's a very good point about how to deal with a staff member making anyone feel uncomfortable or threatened, especially owners and GMs. Third party reporting only goes so far, especially if it's the person in position of power who is the bad actor.
Great insight an much to learn esp. as white cis middle aged brewer dude! will try to incorparate these new insights into work, if back to brewing/hospitality .. would be great to see that content on linkedin, insta to share somehow, or a "teaser" - believe so many male owners, GMs, barstuff problaby never thought about safe space practices and SOPs, trainings etc. again thank you for eye eopning informations. cheers from berlin.
Thank you so much for your comment, Daniel! It was exactly what I was hoping people would get out of the topic - an opportunity to learn more about the issue and how our current methods can be improved upon. I really appreciate you taking the time to share your thoughts.
Fantastic newsletter as always Jen! So many excellent points made here and the example of the policy and process at Pilot Brewing helps illustrate other ways to handle these situations.
The only thing I though of when reading was how to protect yourself as a customer when it is a staff member who is making you feel uncomfortable and/or threatened. We've all heard the stories of the asshole owner or GM that acts like the space is their own personal pickup hall!
Thank you for reading, Michele! That's a very good point about how to deal with a staff member making anyone feel uncomfortable or threatened, especially owners and GMs. Third party reporting only goes so far, especially if it's the person in position of power who is the bad actor.
Thank you so much, Jen.
Great insight an much to learn esp. as white cis middle aged brewer dude! will try to incorparate these new insights into work, if back to brewing/hospitality .. would be great to see that content on linkedin, insta to share somehow, or a "teaser" - believe so many male owners, GMs, barstuff problaby never thought about safe space practices and SOPs, trainings etc. again thank you for eye eopning informations. cheers from berlin.
Thank you so much for your comment, Daniel! It was exactly what I was hoping people would get out of the topic - an opportunity to learn more about the issue and how our current methods can be improved upon. I really appreciate you taking the time to share your thoughts.